Sofia
WhatsApp · online
They love the jacket but need a different size — fast.
Storefront support
E-commerce & Retail
Every 'where is my package?' message is a customer wondering if they should buy from you again.
Scroll — each chapter unfolds in place.
Chapter 2 · Order pings
'Where's my order?' owns your inbox.
WISMO tickets crowd out sales questions and damaged-brand moments
Incoming queue
9 waiting
CHnow
Chat
WISMO tickets crowd out sales questions and damaged-brand moments
EMEmail
now
Shoppers DM on Instagram expecting the same answers as on your site
INInstagram
now
Return policy confusion turns into chargebacks and bad reviews
Chapter 3 · Lost sale
One slow reply. Customer gone.
“Your inbox is 80% 'where is my order?' — and the sale you could have made gets buried.”
Support queue92%
Something has to give…
Where is my order? dominates support volume.
Chapter 4 · The fix
What if tracking and returns answered on the spot?
Turn support into trust — and free your team to focus on customers who need a human.
41%fewer WISMO
Chapter 5 · They stay
Fast answers. Repeat customers.
Instagram, chat, site — same clear answers. No runaround.
Keep scrolling for how it works
SWhatsApp
9:41 AM
Sofia
They love the jacket but need a different size — fast.
Start free1 / 5
You've felt the story — now see how it works
See it in action
How e-commerce teams use it
Set up once, then let the agent handle the repetitive work — your team steps in when it matters.
Sync catalog & policies
Product specs, sizing, shipping, and return rules from your store and help center.
Catalog & policies
- · SKU specs & sizing
- · Shipping regions
- · Return window 30 days
This is what relief looks like
Real people. Real questions. Answered on the apps they already use.
S
Marcus
Live chat · Typically replies instantly
International buyer, cart open, shipping is the blocker.
Live chat
Priya
Live chat · Typically replies instantly
Comparing products — hesitation kills the sale.
Live chat
Out of the box
What you get — pre-wired for e-commerce
Start from the template, then customize anything in the builder.
Order #48291
Out for delivery
Return label ready
Shopify & Stripe actions
Live order, payment, and refund status without leaving the conversation.
Order #48291
Out for delivery
Return label ready
Social commerce
Answer sizing and shipping on Instagram and WhatsApp where buyers discover you.
Order #48291
Out for delivery
Return label ready
Returns in one thread
Start a return, send a label, and confirm policy from grounded docs.
Any industry, any use case — teams like yours are building on Mantriq
Make customer experience your competitive edge
Build and deploy your first AI agent in minutes. No credit card required.
No credit card required